Shipping policy

Please allow all orders to process within 3-5 business days (excluding USPS processing and delivery time) before your order is shipped. To reduce the processing time please make sure you’re billing name and address is the same listed on your card. Once the package has left us with a tracking number and received by the post office and a tracking number has been sent we are not reliable for lost or damage packages, we ARE NOT responsible for delivery delays due to weather, mishandling by the carrier or deliverable addresses. Undelivered addresses includes INCORRECT/INSUFFICIENT address NO P.O. Box numbers, refused or return to sender. All customers are responsible for putting the correct information for the orders billing and shipping address. Please note that a signature WILL BE REQUIRED upon leaving package! WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!!!! Goddess Hair Company. Is not liable for any returns due to uncompleted address, undelivered addresses or return to send. WE have a right to charge an additional fee for any reshipment regarding lost packages or packages returned back to us Refund Policy Returns: If you don’t love it, return it! We offer 100% satisfaction guarantee on all orders. If your order doesn’t exceed your highest expectations, we will refund the full amount to ALL UNUSED, UNOPENED MERCHANDISE from your order minus shipping fees. All that we ask is for you to return items in the original packaging. Refunds must be made within 30 days from the receipt of merchandise. Refunds are made in the original form of payment and are issued to the person documented on the original order ass “Bill to” customer. **WE DO NOT ACCEPT ANY USED OR OPENED PRODUCT*